How long does it take to implement a system before the Auditors arrive?
We typically advise 12-16 weeks of actual operation before the assessment team arrive on site. This will allow enough time for you to provide actual evidence of the processes that have been adopted.
How do we engage all Staff?
For the best results and to have an enthusiastic, engaged and interactive team, the implementation of any new system needs to be led, supported and encouraged from the senior management.
It is critically important for the success of any change to involve all relevant staff in the development and change of all procedures and forms.
Based on our experience, we suggest a staged implementation process which will allow staff to become familiar with following new processes.
Our Communication and Implementation Plan which includes Staff Training recommendations will ensure that following procedures will make roles easier not harder!
What happens if we are issued with a non-conformance?
For most recognised Standards, the Auditor will request an action plan to address all the areas of concern. Depending on the severity, a revisit may be requested. Typically, you will have 3 months to address a major non-conformance and 6 months to address a minor conformance.
Can I debate the outcome of the Assessment with the Auditor?
Yes, you certainly can. Please don’t be intimidated by the Auditor and feel free to question any comments he/she makes. Auditors have been trained to be open and transparent and will have discussions in a non-confrontational manner.
What happens if I find that staff aren’t following a specific Procedure?
Simple. Change the Procedure to reflect actual practice or provide additional Staff training to ensure that they follow procedure and understand why it wasn’t initially being followed.
Can I point the blame at an individual for not following process?
No! Blame should be made to the system and a poor training or implementation process as it is unfair to blame anyone specific.
What happens if an incident occurs even if we have the correct risk control strategies in place?
Some incidents may be unavoidable. However, if you can demonstrate to the necessary reporting authorities that control measures were followed and that supporting evidence is provided then this will assist in negating any liability.